We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. For used tools please refer to the warranty instead. Just email us directly and we’ll take you through the process.
Heat will help loosen the the thread lock.
Most likely the pivot pin was not centered and may have been binding against the handle (hard to see when the scales are installed), or one of the screws on the pivot was tightened more than the other - this can cause the pivot to become seized to one scale. I recommend loosely tightening both sides of the pivot, making sure the pin is in both sides of the handle and centered, and then alternating 1/4 turn on each side at a time to ensure equal tension.
The leaf spring in the handle that works as the locking mechanism is not providing enough tension on the tools to maintain the lock.
Each of the Longer tools (or any tool placed in the outer slots) requires 1mm spacing from the side of the handle. The Hot Swap levers provide this, the Saw has a 1mm washer next to it in the default configuration, and the scissors provide their own spacing with their 2-layer design. Without the spacing, the tool will not align with the locking mechanism in the handle.
If the scissor spring disengages and 'jumps' over the other arm, it needs to be gently bent.
If the plier heads are opening the tool while folded - Use the 2mm Hex included in the tool, tighten the 4 screws attached to the pivot pins that hold the pliers to the handles. If the pivots are too loose, the pliers spring will force the tool open.
This is normal for folding pliers, due to the natural flex/play of the plier-heads in 1 direction more than the other, the ends of the handles will often not align perfectly when folded. When you unfold the pliers you will notice whatever difference there was between the handles is now opposite - so any design changes to eliminate the difference while folded would cause double the difference when open.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Absolutely! Our company thrives on community involvement, and are always requesting feedback and suggestions so we can best create tools for our customers. The best place for ideas is our Discord where we discuss and plan our newest projects.
GOAT Tools Discord